FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Refunds are not provided, however subject to availability and 48 hours notice it maybe possible to move your booking to a different day by calling the zoo on 01752 837645.
Should the zoo have to close due to bad weather, or other circumstances, you will be contacted and a different day will be offered subject to availability, or a refund provided. The zoo takes no responsibility for any other costs incurred by the purchaser, including but not exclusively travel and accomodation costs.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
We don't currently offer a 'fast-track' service. However, on some busy days we may provide the option to bypass the queue.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Everywhere in the park is accessible by wheelchair. However, the zoo is set on a hill and some areas can be a challenge. Staff will always be happy to provide help where needed.
Due to the current Covid safety restrictions pre-booking is essential for general admission and events.
If a session is not fully booked it maybe possible to book on the day, but this must be done in advance of arrival at the admission gate.
At Dartmoor Zoo animal welfare is our top priority and it is for this reason that we do not allow guests’ dogs on site or to be left in cars in our car park. We are happy to welcome fully registered assistance dogs. For further information please go to our website by clicking here.