Save time by buying your tickets online - it's quick, easy and secure.
Simply select your tickets from the options on the right, click 'Next' and follow the instructions.
Your e-ticket will be emailed to you upon completion - print it, present it at the ticket desk and enjoy your day!
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British Summer Time opening hours: 10am – 6pm, Winter Time: 10am – 4pm. Very occasionally the zoo may be closed due to extreme weather or other events,
please check our website homepage.
We accept the following credit and debit cards:
Our payments are processed using Card (Worldpay)
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
No, we regret we are unable to issue refunds online.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
We don't currently offer a 'fast-track' service. However, on some busy days we may provide the option to bypass the queue.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Everywhere in the park is accessible by wheelchair. However, some areas can be a challenge. Staff will always be happy to provide help where needed.
For daily admissions there is no need to book in advance. However, some special offers may not be available for purchase at the gate. Some events will require booking in advance - please see details of the event in question.
We can't allow dogs on site or in cars. However, you can find further information and details of local dog-minding services here.