FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
Does my DigiTicket grant me 'fast-track' entry?
We don't currently offer a 'fast-track' service. However, on some busy days we may provide the option to bypass the queue.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Is there wheelchair access?
Everywhere in the park is accessible by wheelchair. However, some areas can be a challenge. Staff will always be happy to provide help where needed.
Can I purchase a ticket in-store or on the day.
For daily admissions there is no need to book in advance. However, some special offers may not be available for purchase at the gate. Some events will require booking in advance - please see details of the event in question.
Are dogs allowed on site?
We can't allow dogs on site or in cars. However, you can find further information and details of local dog-minding services here.