Save time by buying your tickets online - it's quick, easy and secure.
Simply select your tickets from the options on the right, click 'Next' and follow the instructions.
Your e-ticket will be emailed to you upon completion - print it, present it at the ticket desk and enjoy your day!
Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.
British Summer Time opening hours: 10am – 6pm, Winter Time: 10am – 4pm. Very occasionally the zoo may be closed due to extreme weather or other events,
please check our website homepage.
We accept the following credit and debit cards:
Our payments are processed using Card (Worldpay)
Acceptance of Terms
This agreement will be governed by the laws of England and you hereby agree to be bound exclusively by the jurisdiction of the English courts without reference to rules governing choice of laws.
These terms and conditions govern all use by you as a ticket purchaser. The software and services offered by Digital Ticketing Systems Ltd are offered subject to your acceptance without modification of the terms and conditions contained herein and operating rules, procedures and policies of Digital Ticketing Systems Ltd. By using or accessing these services you agree to all of the terms and conditions herein. If you do not agree to any terms, conditions, rules, policies or procedures, do no use or access the services.
Modification of Terms
Digital Ticketing Systems Ltd reserve the right to modify these terms and conditions as required without notice and your continued use of our services will be deemed as acceptance of this agreement.
Limitation of Liability
Digital Ticketing Systems Ltd’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.
Digital Ticketing Systems Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.
To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet.
Refunds and Cancellations
Digital Ticketing Systems Ltd cannot issue refunds under any circumstances.
If the event is cancelled or attraction closed we will not be liable for costs of travel fares, hotels, or any other expenses that may be incurred, and you will not receive a refund for your booking.
It is solely your responsibility to ensure the event or attraction is open before travelling. Digital Ticketing Systems Ltd is under no obligation to inform you if the event or attraction is closed. We strongly advise that you check before making travel and accommodation arrangements.
If the event or attraction is closed we are unable to refund or part refund any tickets, we are also unable to transfer your purchase.
The definition within this clause applies within the Contract.
Force Majeure Event: Any event arising that is beyond the reasonable control of the affected party (including any industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, civil riot or war).
If Digital Ticketing Systems Ltd or any of the event organisers and attraction owners that we represent are prevented (directly or indirectly) from performing any of its obligations under the entry agreement by reasons of act of God, strikes, trade disputes, breakdowns, government or political action, interruption of transport, acts of war or terrorism, acts of omissions by a third party for any other reasons whatsoever outside of our control, then neither Digital Ticketing Systems Ltd nor the event organisers and attraction owners that we represent will be under no liability whatsoever to you and may as its option, cancel the event or close the attraction.
By registering to attend an event or visit an attraction, you have confirmed that you have read and understood these terms and conditions.
If any provision (or part of a provision) of our Terms and Conditions of the Contract is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.